Every business needs to stay one step ahead of the competitor. This is achieved by better leveraging your clientele, attracting even more prospects and ensuring you remain focused.
Small- and medium-sized businesses (SMBs) are able to better manage their offices, give their revenues a shot in the arm and cut down on administrative costs by incorporating a customer relationship management (CRM) system into their business model. The CRM process consists of managing a firm’s relationship with current and future clients. The system accomplishes this by utilizing data analytics to concentrate on customer retention, mundane tasks and driving sales growth.
Is this something that you would consider for your office? Well, the only obstacle is getting your employees to adopt the CRM, which may be the hardest part of it all.
Here are five tips for improving CRM process adoption at the office:
1. Communicate to Your Team on Its Importance
A CRM system is a massive investment for any SMB, no matter what industry you work in. If no one is utilizing then you’re just throwing money down the drain.
Before you launch the CRM, you need to sit down with your team, outline what the CRM does and communicate just how important that the entire staff use it.
Remember, today’s generation of workers want to be in-the-know on many corporate decisions. This is one of the ways you can appease your team.
2. Better Train Your Staff on CRM Process
Some of your employees may be apprehensive about using the CRM just because they may not too much about it. Well, you can rectify the situation by simply training your staff on how to use it and to provide them with a cheat sheet.
Moreover, once a month, you should go over what they have learned, answer some questions and ensure that everything is running smoothly. If someone isn’t using the CRM, find out why!
3. Establish a CRM Leader in Your Workplace
Let’s be honest: there will be one person in your workforce who will be the most tech-savvy person. Therefore, they will likely have a stronger acumen of the CRM than others.
This person should be the “CRM Leader” in your workplace. Not only will this be a boon for them, you can also transfer some of the responsibilities to that person. Whenever someone has a question, an inquiry or a concern, they can go to the CRM leader.
4. Set up Measurable and Effective Goals
To have a better grasp on what is working and what isn’t, you should establish measurable and effective objectives. Are certain aims being reach? Are specific targets being met? Has the compliance rate topped 65 percent?
Whatever the goals are, you need to find out if the office is meeting them. You can take a look at your list of goals once every two weeks or once every month.
Again, you can encourage the CRM Leader to keep track of these goals.
5. Gamify the System or Encourage Outside Training
You see that the adoption rate still remains low. Well, you can do one of two things (or both): gamify the system and/or encourage external training.
With gamification, offices everywhere are taking advantage of the concept, and you can incorporate this into your CRM process.
With outside training, you can offer to pay for the CRM lessons. You can also somehow install those training sessions into the entire gamification proposal. You kill two birds with one stone.
Client retention, performing remedial tasks and giving your sales a little boost. The CRM process is working all over the world so there is no reason why it wouldn’t work for you. Whether you’re in real estate or software sales, your CRM program can do wonders for your business. In fact, after just a month of having a CRM, you will say: why didn’t we have this sooner?
